Please read our Frequently Asked Questions. If you have a query which we haven't answered, please use the form below and we'll get back to you.
Data privacy is important to Wallplanners.uk. This Privacy Notice describes the personal information we collect about you as a visitor to our website, how we use it, with whom we share it, and describes your choices regarding certain types of processing. If you have any questions regarding this Privacy Notice, contact email@example.com
Wallplanners.uk, The Printworks, 14 Claremont, Hastings, East Sussex TN34 1HA is committed to protecting and respecting your data privacy and your right to fair and just processing of your personal data. When you choose to provide us with data about yourself, we recognise that you trust us to act in a responsible manner.
This Privacy Notice sets out the basis on which your personal data will be processed by Wallplanners.uk, the data controller of your personal data under the compliance requirements of the General Data Protection Regulation (EU) 2016/679. Please read the following carefully to understand our views and practices regarding your personal data and how it will be treated by us.
"Personal Data" means any information that identifies you directly or indirectly, including, without limitation, by reference to your name, e-mail address, login ID and other contact or location data or to one of more factors specific to your physical, physiological, genetic, mental, economic, cultural or social identity, that you voluntarily transmit with your communication to us.
We may collect the following types of Personal Data about you:
There may also be instances where we will require your Personal Data for the purposes of complying with our duties and exercising our rights and obligations under a contract for services that we have with you, without which we may not be able to provide such services.
We may use data held about you in the following ways for the purpose of internal administration and to ensure that the content on this website is presented in the most effective manner for you and for your computer, and for further purposes described below:
Personal data used
The website may process information that will be maintained, used and disclosed in aggregate form only, for example, without limitation, the total number of visitors to our website, the number of visitors to each page of our website, browser type, External Websites (as set out in section 7 below) linked to and IP addresses. Wallplanners.uk may analyse this data for trends and statistics in the aggregate, and we may use such aggregate information to administer the website, track users' movement, and gather broad demographic information for aggregate use.
We may also process your information for our legitimate interest to ensure the security of your user account and our business, to prevent or detect fraud or abuses of our websites, products and services, to implement and enforce our general terms and conditions of business or any other agreements concluded with you, and to administer technical aspects of our website, including troubleshooting, diagnosis of technical and service problems, testing, encryption and similar operations.
We may share your Personal Data with the following parties:
We do not disclose Personal Data to anyone else except as set out above.
We may collect information about your computer or device including where available your IP address, operating system and browser type for system administration. This is data about our users' browsing actions and patterns and may also identify any individuals.
We use Google Analytics Cookies and information collected and stored by these parties are transmitted and stored on servers in the United States of America per their privacy terms. To review their terms and conditions please use the hyperlinks provided below.
Displays relevant cookie information for the website.
To enable, disable or delete Analytics Cookies at browser level, please refer to the instructions provided by your browser (usually located within the "Help", "Tools" or "Edit" facility). Disabling a cookie or category of cookie does not delete the cookie from your browser; you will need to do this yourself from within your browser. If you disable one or more Analytics Cookies, we may still use information collected from cookies prior to your disabled preference being set, however, we will stop using the disabled cookie to collect any further information.
In most cases any information that we receive will be transferred to us in the form of an email, when you may have completed a feedback form. It may also be stored within a record keeping area of the administrative side to our website to which we will refer when responding to an enquiry, sales enquiry, or order if appropriate. In these regards we have a legitimate purpose for retaining your information.
We will keep your Personal Data for as long as is necessary in connection with the purposes set out above, or for as long as you are a customer of Wallplanners.uk. After our relationship is terminated we will keep your Personal Data for a reasonable period, to maintain our records in accordance with the law and our legitimate business needs. We may keep an anonymous form of your Personal Data, which will no longer refer to you, for statistical purposes without time limits, to the extent that we have a legitimate and lawful reason to do so.
If you would like us to stop sending you marketing communications you may email us at firstname.lastname@example.org or the unsubscribe link in our marketing communications. Although we encourage you to use the unsubscribe link because it is automated, you may also send us a request and message via our contact page form. If possible, please include a copy of the communication you received to help facilitate a timely and accurate removal.
This website may from time to time contain links to and from external websites, as well as our partner and/or affiliate websites. If you follow a link to their websites, please note that these websites will be covered by their own privacy notice (PN) and/or personal information collection statement (PICS). Wallplanners.uk does not accept any responsibility or liability for protection of Personal Data which you may submit to a third party's website. We recommend that you check the wording of the relevant privacy notices before you submit any Personal Data to those websites.
Subject to certain provisions, you have the following general rights in relation to your Personal Data:
To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by using the details set out in the "Contacting us" section below. We will generally aim to respond to enquiries within 7 days or sooner where required by law.
We endeavour to protect your information through the measures set out below. Unfortunately, we cannot always guarantee complete security. Unauthorised entry or use, hardware or software failures, events outside our control and other factors, may compromise the security of your information. Nevertheless, we will comply with our obligation to implement appropriate technical and organisational measures to ensure a level of security of Personal Data appropriate to safeguard against the risks of a personal data breach.
Our website and services are not intended for children under the age of 16. If you are under 16, please ask your parent or guardian before using our website or services.
We are here to help and encourage you to contact us first to resolve your complaint.
Please contact us at email@example.com with any questions or comments.
It is very important to us that your experience using www.wallplanners.uk is positive. We respect your rights to privacy and the fair and just processing of your Personal Data.